Advisor Xpress Browser Guide

A Web browser is a software program that enables you to access and display information from the World Wide Web quickly and easily. Our website is best viewed using a browser that supports the capabilities of Netscape Navigator® version 3.0 or higher, and Microsoft® Internet Explorer version 4.0 or higher.

To access account information, initiate online account transactions, or send secure messages, your browser must support:

  • 128-bit encryption (also called domestic-, U.S.-grade, or strong encryption), which encodes information so that it cannot be read without decoding.
  • Secure Sockets Layer (SSL) version 2.0 protocol, which ensures that communication between your computer and our Web server can't be interrupted or intercepted by an unauthorized user.

If your browser does not meet Advisor Xpress security requirements, use one of the following links to download an upgraded browser:

MSIE Logo Microsoft® Internet Explorer 4.0x or 5.0x 128-bit version.

Net Comm Logo Netscape Navigator® 4.0x. To download the 128-bit version, choose the operating system, language, and product version; then select "Download strong U.S./Canada-only encryption if available" -- ; then click on the "Download for Free" button.

Net Comm Logo Netscape Navigator® 3.04. To download the 128-bit version, click on "Download strong encryption version."

Remember that once you've downloaded the proper browser, you must install it on your computer. Follow the browser manufacturer's instructions that appear on your screen.

Adobe Acrobat Reader Logo Many documents on our site can be viewed or downloaded in the Adobe Portable Document Format (PDF). To do so, you need a specific version of Adobe Acrobat® Reader software. To print PDF files, your printer must have graphics capabilities.

Tips for Downloading and Installing a Browser

  • When selecting a browser, indicate your computer's operating system (such as Windows 95 or Macintosh).
  • Follow the downloading instructions provided on the web browser manufacturer's website. If you have technical problems, call the browser manufacturer for support.
  • Provide all information requested on the eligibility form that you will be required to complete online for 128-bit encryption. You must be a citizen or permanent resident of the United States or Canada to download a browser with 128-bit encryption.
  • Once you have completed the download, follow the manufacturer's instructions to install the browser properly on your computer.

For more information about browsers or Advisor Xpress security requirements, see our Frequently Asked Questions.

 

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